from django.conf import settings
from django.core.mail import send_mail
from django.conf import settings
from django.core.mail import EmailMultiAlternatives
from django.utils import timezone

from .email_renderer import render_ticket_reply_email

def send_ticket_reply_email_to_user(ticket, message):
    """
    وقتی ادمین روی تیکت جواب داد، برای یوزر ایمیل ارسال می‌شود.
    """
    to_email = ticket.user.email
    if not to_email:
        return

    context = {
        "WEBSITE_URL": settings.WEBSITE_URL,
        "TICKET_ID": ticket.id,
        "TICKET_SUBJECT": ticket.subject,
        "RESPONSE_DATE": timezone.now().strftime("%Y-%m-%d %H:%M"),
        "MESSAGE_BODY": message.body,
        "DASHBOARD_URL": f"{settings.WEBSITE_URL}/dashboard/support/ticket/{ticket.id}",
        "SUPPORT_URL": f"{settings.WEBSITE_URL}/support/",
        "UNSUBSCRIBE_URL": f"{settings.WEBSITE_URL}/unsubscribe/",
    }

    html_body, text_body = render_ticket_reply_email(context)

    email = EmailMultiAlternatives(
        subject=f"Support Reply: {ticket.subject}",
        body=text_body,
        from_email=settings.DEFAULT_FROM_EMAIL,
        to=[to_email],
    )
    email.attach_alternative(html_body, "text/html")
    email.send(fail_silently=True)


def send_ticket_reply_email_to_staff(ticket, message):
    """
    اگر یوزر روی تیکت جواب داد، برای تیم ساپورت ایمیل بفرست.
    """
    support_email = getattr(settings, "SUPPORT_EMAIL", settings.DEFAULT_FROM_EMAIL)
    subject = f"[Support] User replied to ticket: {ticket.subject}"
    body = (
        f"User: {ticket.user.email}\n\n"
        f"Ticket: {ticket.subject}\n\n"
        f"Message:\n{message.body}\n"
    )

    send_mail(
        subject,
        body,
        settings.DEFAULT_FROM_EMAIL,
        [support_email],
        fail_silently=True,
    )